Before calling service technician, open following link for troubleshoot resources include Rheem chat, error codes, and regular maintenance manual, and possible product manual:
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.htmlhttp://waterheatertimer.org/pdf/Tankless-maintenance.pdfClean the water filter as shown in product manual.
Error E1 is not specifically shown for Rheem/Pronto tankless.
1 is usually related to water flow.
E errors are related to temperature, so E1 can be temperature sensor failure on hot water pipe.
E errors can be loose/bad wiring or part failure.
Error codes are considered start-point for troubleshoot.
Each tankless manual recommends cleaning the water filter monthly, deliming heat exchanger yearly, and cleaning combustion chamber and burner parts yearly.
Regular maintenance can prevent most common error codes, but the cost and nuisance will outweigh expected $1-8 monthly savings on gas bill.
The requirement for continual maintenance should signal folks that tankless are not effortless hot water as described in tankless promotion.
Solve most tankless problems same day, yourself, any brand, using minimal tools for about $350.
http://waterheatertimer.org/How-to-install-gas-water-heater.html
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