what are you asking,?
who can fix it (any PC shop on earth)
or how can you diagnosis it and how to test PC?
what is the question?
yes, all do that , eventually. all do.
HP Envy M6
M6-nnnnn why not tell the helper, what nnnnnn is,, the full model matters. as does the unstated OS? Windows 7?
a laptop no less, my guess.
m6-1000 is 5 years old (i tossed 2 dice to get that, model.)
here is the list, and page links on tests.
- the battery is bad, the big one, as all do soon.
- remove the silly main battery and run on AC forever or?
- the coin cell is bad, as all do 5 to 10 years old. $2 fix.
- The HDD is bad. test it. ask. how. it's not hard.
- The power pack is dead. replace it but not before doing step1
- The OS will reboot you if the OS gets corrupted, or HDD bad.
- its overheating, does the fan work at full speed.?
- or worse, there is always worse, see the huge list here.
we know the PC processes and the screen works.
but resets, reboots, or even BSOD's
this rebooting usually progresses to dead black screens.
and the cause is same, leaving out bad screens.
see the stripping tests here, for the hard nut cases.
http://www.pcdied.com/black-screen.html#Laptop
the hdd tests are here.
a bad HDD self corrupts the OS, and then resets.
HP will even on newer machines put you on the F11 recover page any time the pc does that.
i do the linux tests. booted from CD.(or usb stick)
http://www.pcdied.com/brick-dead.html
Hi Linda Schuler, I want to help you with your question, but I need more information from you. Can you please add details in the comment box?
×