Why does my DSL modem 3360 suffer from not wanting to go online and freeze ups.

Contact Arris.

http://www.arrrisi.com/consumer

Mark
Motorola Support

Hi,

Here's the thing...if the modem is unplugged, and you press the "Reset" button, or any button, nothing will happen because the modem is UNPLUGGED.

When you plug it in again, there is usually a few minutes or so during which time the lights will blink. Eventually, when the DSL connection is established, the blinking should decrease. But, there will always be some blinking going on to indicate that data is being transmitted.

If the "Ethernet" light is blinking, then a computer that is plugged into the router is transmitting/receiving data. If the "Wireless" light is blinking, then a computer that using a wireless connection to the router is transmitting/receiving data.

If a red light blinks, then that usually means the DSL connection has been broken. When that happens, for whatever reason, the modem will automatically begin its initialization routine and will continue to do so until connection has been established. During that time, LEAVE IT ALONE.

If you uplug the device, or if you press ANY button while the device is attempting to correct itself, you can cause permanent damage.

So, you are correct. It's not a problem. I'm sure you've heard the phrase "If it's not broken, then don't fix it." There's a lot of truth to that.

I hope this helps.
Randy

You must hook these particular items up in a specific sequence. First power down both the modem and the router, only connect the modem to the isp until all appropriate lights on on. Next plug cat 5 to router where it is labeled internet or wan if neither label then to #1. until alights come up on router. Hope this helps.

Troubleshooting your Internet connection and modem CenturyLink

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Donald Deane MCSE,MASTER ASE,CPO

Dial up connection needs a modem for the authentication with a telephone number - without modem no one can work with internet .yes if you want to use your laptop wireless you can do it but to do that you should have a DSL service with a wireless router .
this is how the connections in DSL is been done
DSL(telephone line) ->modem->wireless router->computer

If you have ATT DSL they should be supplying the DSl Modem. Unfortunately they supply Motorola 2210's, which systematically burn out due to overheating. The symptom is that the DSL blinnks, but the other lights to the right of that will not come on. That means it is sending requests to the network for service, but the receiving section is unable to receive the reply.

I am on my 3rd 2210 in 3 months. ATT do replace them free, but they really need to switch to a different manufacturer.

Are you trying to set up the router ?
First make sure that your computer is online when connected directly to the mdoem. ISP is DSL.
If not online through the modem then you should have user name and password for the ISP.
try to reconfigure the router.
Click Here for more info about router set up.

Are you trying to set up router ?
You can set up your router manually, without the CD.
Make sure that your computer is able to go online directly through the modem.
If your computer is able to go online through the modem, that means the modem is working fine.
You will need to connect the computer to the router and the modem to the router.
open the set up page of the router and change the settings of the router according to the ISP.

Try testing the line that goes to your dsl modem with a external phone.
If the internet light in your modem is not ON or RED that means that you have a problem on your phone line.

Hi, Rob just studied ur problem.Iam a tech which handles this kind of issue. I talk to verizon,at&t,bellsouth,qwest daily for such issues. Well i can suggest u onething u can get the efficient speedstream 4100 series modem which comes with a 1 yr warranty. And also checkout with verizon clearly abt ur distance from the central office.Bcos might be ur dsl circuit may be not technically feasible i:e NTF. For further clarifications plz get back to me.