Door switch isn't making. .if door isn't closed the washer won't run and will have the add garment light will stay on.
SOURCE: Kenmore He 2 Plus washer door is locked and unable to open
unplug the washer an the door will open
SOURCE: add garment light stays on after garments are added
It appears your timer/main controller has failed in this instance.
For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...
FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.
PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.
If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.
Anything too complicated or beyond your scope should be handled by a professional.
If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.
Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question
SOURCE: Pushed pause. Added garment. Washer will not start again.
possible you have not held "start" button down for the required 5 sedonds to restart cycle??
SOURCE: The washer makes a grinding sound when the tub is
"F02" is a Long Drain error code. The following link explains:
http://www.fixya.com/support/r615268-f02_error_code_whirlpool_duet_kenmore
Usually this means the drain pump is clogged any needs cleaned out. There is a follow-on link included in the instructions I provided that explain how to do this.
Read through the link and follow the steps listed. If these preliminary measures do not work, you may have to replace the drain pump. It does not take much to damage the pump impeller or motor on these drain pumps. Since the error occurs if the drain cycle exceeds 8 minutes, if the pump is damaged and not pumping at the required volume, the error code with continue to occur until the pump is replaced.
Replacements (if required) can be purchased at searspartsdirect.com, appliancepartspros.com, pcappliancerepair.com, or repairclinic.com. Shop all these sites for the best price.
If you have any questions, please let me know. I hope this helps you.
NOTE: You cannot view the drain pump by tipping the washing machine back because it has a solid cabinet bottom that prevents viewing the internal cabinet components. It is NOT recommend to even attempt to tip this machine back due to its weight.
SOURCE: my kenmore washer makes a rapid clicking sound
If the washer pump drains (and you hear the motor), the timer is directing power to the motor to reverse itself and spin the pump. (timer, motor and pump should be OK)
If you lift the lid, put it down again and the washer begins to spin, the problem is likely in the transmission "Neutral Drain Assembly".
Those cams/gears etc. in that assembly keep the washer from spinning until all of the water is pumped out and then go into spin mode. Apparently, by opening and closing the lid, torque from the motor starting throws the cams into the right gears so that the washer will spin.
Ours had the same problem, no spin unless the lid was raised and lowered or we shut off and re-started the cycle.
After looking at the transmission parts list (available on a number of sites) and on the Whirlpool site (Whirlpool makes Kenmore) we noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart again
http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf
Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.
In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators. The top agitator uses a plastic 1/2" drive bolt. You don't have to remove the drum.
Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two clips on the motor), lift and set the motor aside, remove two 1/2 inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission.
It's possible that the main drive gear (plastic) is stripped or the Spin Pinion (Whirlpool made them out of plastic for a couple of years) is stripped.
Pull the transmission.
Remove the clutch (the spring holding the clutch to the spin pinion is a bear to replace.
Remove the 8 transmission screws carefully, the transmission is full (16 oz.) of 80-90 weight oil.
Remove the transmission cover.
Check the Spin Pinion and main spin gear.
The door will remained locked while draining water. If during installation the washer was plugged in and turned on without water hoses attached, the washer may attempt to drain for 8 minutes before the door unlocks. Let the washer run until the door unlocks. Do not turn off the washer or unplug the washer.
Does water remain in the washer after the final spin?
If water remains in the washer after the final spin, then the door will not unlock. Select Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle. For models that have Rinse/Drain & Spin, push the Extra Rinse button to turn off the rinse to remove excess water.
Is the door locked and the Add A Garment light on?
If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?
If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
Trying to gain access into a locked door can be a bit frustrating. Upon researching your question I found some links that may help you unlock your washer door. I attached all links below. I hope this helps!
http://www.managemylife.com/mmh/questions/204092-how-do-i-get-the-door-open-on-my-kenmore-washer
http://www.managemylife.com/mmh/questions/220303-does-front-loader-door-open
http://www.managemylife.com/mmh/questions/134692-why-wont-the-door-open-on-my-kenmore-frontloading-washer
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