Have a check at the file firstly to see whether it is corrupted. Otherwise, you can try to check for the update. Here I found some M4V to MP4 converters, you can use them to convert to other file formats too. What's more, I found an toolkit there, with which you can even remove then DRM restriction. Hope it helps.
https://www.leawo.org/entips/convert-itunes-drm-m4v-to-mp4.html?fixya=1410
Perhaps the video file is corrupt?
Does it play on video player all length without problems?
Try video fixing software:
http://www.divfix.org/
http://www.online-tech-tips.com/free-software-downloads/fix-repair-avi-mpg-file/
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