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I'm assuming the issue is in Words With Friends? If yes, then go to "your profile" in the game. Click on "Help?" Button in the WwF game. Click on "Support". There, you"ll find instructions on how to "unstick" stuck games.
If your phone or computer is new it may be under warranty if not there are repair programs that remove viruses at least some of them use something like semantic to secure your computer on phone also.
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