If you never backed up your unit , You will not find this restore in your cloud service. you need to contact the manufacturer, (EX. amazon.com -if its a kindle) and let them know your problem they will be able to walk you through the restore. and help you with updates and downloads.
You can only restore what you have backed up on sd or the cloud. anyways just go to your file manager and move whatever is on your sd to internal memory. or go to cloud website and download from there
Hard or master reset
A hard reset restores the original factory settings and may erase all downloaded content, including ringtones, images, programs, and contacts stored in the internal memory. To perform a hard reset, follow these steps:
Hard or master reset using hardware buttons
If the phone is locked, frozen, or unresponsive, you can hard reset it using the hardware keys instead of the menu. A hard reset restores the original factory settings and may erase all downloaded content, including ringtones, images, programs, and contacts stored in the internal memory. To perform a hard reset using hardware keys, follow these steps:
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