Hi Leah,
Here is the short answer:
Here is a good tutorial: How to set the time date and password on an Android tablet
Hope this helps.
SOURCE: How do i reset my android dragon touch tablet
Try holding power and both volumes if it reboots normally try again but let go of power when the Android pops up
If is itunes compatible just hook up to computer running: tunes/ if not can do reset by pressing volume up key, home key, and power key holding till reset screen appears.
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