Hold the power switch for 20 seconds. Slide the power switch and hold it in place for 20 to 30 seconds before releasing it.
Give the Kindle time to reboot. The Kindle will reboot within a minute or two. Be patient and give your device ample time to finish its reset.
Charge the Kindle. If the device freezes during the reboot or does not respond to the reset at all, plug the charger in and allow your Kindle to charge for 30 minutes or more.
Hold the power switch down again. After you finish charging the Kindle, slide the power switch and hold it down for another 20 seconds.
I’m happy to help further over the phone at https://www.6ya.com/expert/jonathan_828b54f422cbefdd
John Crain gives the exact solution for the problem. If this solution is not working for you you can give us a call +1 (877-330-0887) Kindle Technical Support Registration 877 690 9305
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