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Catherine Coulton Posted on Jan 14, 2015
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My Hannspree SN1AT748 10.1 inch screen Tablet is not connecting to the internet. What can I do?

It says it has authentication problem. my Sky code is over the top of this. I have never been on the internet with this tablet. I have a desk top computer. I do not have any problems with that. Can someone help me please?

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  • Robert Hunt Jan 14, 2015

    Hi Catherine Coulton, I want to help you with your question, but I need more information from you. Can you please add details in the comment box? Have you setup basic connection information in the wireless setup screen?

  • Catherine Coulton
    Catherine Coulton Jan 15, 2015

    Hi Robert Hunt., Thank you for answering me. I am not very good with technology I am self taught. I assume you mean where the tablet has picked up my Sky router wireless name, it has that but not the passcode, and I cannot see how to enter it.It is telling me authentication problem. I press this then get a box telling me signal strength excellent and security wpa/wpa2 psk. I press connect and get saved with security wpa/wpa2. Then it goes back to authentication problem. I cannot see where to put any information in.It is a Hannspree SN1AT748. Hope you understand all of this.

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Robert Hunt

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  • Posted on Jan 15, 2015
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You should be able to find "WI-FI Connections", select it. Next, select the router from the list that will be displayed. Now, you should be prompted to enter the password. I assume you know the password to your router. If not, look on the router itself for the code. You may find different codes on the router, try each one until you find the one that works. Otherwise, look at your instructions for any clues. Good luck.

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