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Melissa Lombardo Posted on Jan 17, 2015
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My door to my whirlpool Duet washer is locked with water and clothes in in, how do I open it?

We unplugged it to try and see the error but can't recreate it

  • JBR Technical services
    JBR Technical services Jan 17, 2015

    Hi Melissa Lombardo, I want to help you with your question, but I need more information from you. Can you please add details in the comment box?

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1 Answer

prem mathew

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  • Whirlpool Master 662 Answers
  • Posted on Jan 18, 2015
prem mathew
Whirlpool Master
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Joined: Feb 10, 2010
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5 Related Answers

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Anonymous

  • Posted on Mar 03, 2008

SOURCE: Whirlpool Duet won't run

Ok... so I had the problem, tried a couple of things... nada. So I stared at it and thought for a minute and looked at all the buttons. I looked a the button to the way right that said something like hold down for 3 seconds. I did it and all of a suuden it worked. I hope this helps you guys out.

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Anonymous

  • 246 Answers
  • Posted on Jul 11, 2008

SOURCE: whirlpool duet sport frontloader washer, door wont open, locked up.

Not a problem glad we could help.

Anonymous

  • 5 Answers
  • Posted on Jul 10, 2009

SOURCE: Maytag Neptune door lock stuck!!!

Try these steps:

1.) Take the washer outside. 2.) Loosen the two screws on the back panel and remove the back panel. The pump sits on the left-side of the opening. There's a black water hose with a metal clamp; 3.) squeeze the metal clamp with your fingers until it's loose enough to slide away from the pump. 4.) Separate the hose from pump and the trapped water will pour out and the door will then open; and 5.) clear any blockage from the drain hose and the pump.

Anonymous

  • 1 Answer
  • Posted on Sep 30, 2009

SOURCE: Door locked on compact Whirlpool front-load washer

This worked for me. I turned off the washer and hit the area on the washer directly to the right of the door handle (not hard enough to break something or cause a dent). It popped right open.

Anonymous

  • 15935 Answers
  • Posted on Sep 30, 2010

SOURCE: whirlpool duet washer ghw9250mw1 door won't close ...

1. Unplug washer.
2. Remove the outer portion of the door bellow. This is the gray rubber boot around the door. Feel around the edge of the door bellow where it attaches to the front of the washer. You will find a wire retaining hoop in the seam between the rubber and the front case. Follow this wire hoop to the bottom of the door bellow and you will find a tension spring. Carefully, stretch this spring apart and remove the wire hoop.
3. Pull the rubber bellow from the door facing on the front of the washer being careful not to rip or tear it. Once removed, fold the rubber backwards inside the drum so you can access behind the front panel. DO NOT remove the rubber bellow from the wash tub.
4. The door latch assembly is located behind the front panel of the washer on the right hand side. Locate and remove the three screws on the washer front that hold the door latch assembly in place. The whole assembly should come free from the washer front and be held by a plastic mounting bracket and several wire connectors.
5. Carefully remove the latch assembly from the plastic mounting bracket BEFORE attempting to unplug any wires. It makes it much easier to access if you do.
6. Unplug the wire connectors using care not to break any of the wires. You may want to write them down, but I believe they will only plug into their respective slots.
7. Remove the old door latch and install the new one in the reverse order of the steps I just presented to you. Plug the wires back in first, then place the whole assembly back into the plastic mounting bracket, and then reattach to the front of the washer.
8. Now, when you get the reinstalling the rubber door boot, you may want to get the assistance of a second pair of hands as it can be difficult sometimes to manipulate the wire retainer back into place. Carefully reattach the rubber bellow to the door facing on the front of the washer first.
9. Starting at the top of the door bellow at the 12 o'clock position begin inserting the wire hoop back into the groove. Work your way around with both hands to the 4 and 8 o'clock positions. (This is where you could use those second pair of hands). While holding a slight downward tension on the wire hoop to keep it in place, pull the tension spring apart enough to snap the remaining part of the hoop into place at the bottom. Once you've completed these steps make sure the door closes and latches properly. NEVER slam a door with an electronic latch. They can break easily.

Now plug the washer back in and test operate. NOTE: You can run diagnostics on these washers by referring to the tech sheet provided by the manufacturer. The tech sheet is located behind the lower panel under the door, or along the interior cabinet walls. Included, are instructions on how to run diagnostics and troubleshooting tips associated with the list of fault codes. It is recommended that this tech sheet remain inside the washer to prevent it from being lost.

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Related Questions:

0helpful
1answer

F20 error

If you remove the bottom panel, there is a drain plug and that would allow it to be opened. There is lots of water there though
4helpful
1answer

I have a Whirlpool Washer, Duet, 3 years old. I have had the washer stop withour being finished with the cycle. None of the controls would start it, the door was locked, and the error showed an F 21...

The F21 error code indicates a long drain time on this type of washer. The door will not unlock if the washer control detects that water is still in the tub. To manually unlock the washer door, take these steps:

  1. Unplug the washer to completely disconnect electrical power.
  2. Remove the bottom front service panel as shown in the first image below.
  3. Carefully reach up through the bottom opening and pull the release tab on the bottom of the door lock assembly until it clicks. NOTE: Internal metal edges in the washer can be sharp. Protective gloves are recommended for this procedure.
By pulling the manual release tab on the door lock assembly, you should be able to get the washer door open.

After opening the door and removing the clothes, I recommend emptying any remaining water in the tub with a wet/dry vacuum (or bail it out). Since you already have the bottom front service panel off and the washer unplugged, you can arrange shallow pans and towels to catch any remaining water and pull the filter out and clean it You may find a clog in this area that is preventing your washer from draining properly. Clear any clog or debris from this area and reassemble the washer. Check your drain hose for a kink or clog. Check the washer house drain for a clog or restriction. Test the washer to see if it will drain properly.

Here is a video to show you how it is done.


1helpful
1answer

Whirlpool washer doesn't unlock the door at the

Hi There
I have found this for you to read. it's door unlock error. Hope this helpful and let me know how it goes.
F/dU Door Unlock Error
A Door Unlock Error occurs if the door cannot be unlocked. It will try to unlock the door 6 times before displaying the error.
  • Door Lock Mechanism broken.
  • Check Door Lock/Switch Assembly for foreign objects
  • Check Wire Harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU)
  • Door Lock/Switch Assembly Failure
Thank you for writing to fix ya.
Best Regards Richard
0helpful
2answers

F dL symbol on Whirlpool duet HT

It is saying there is a problem with your door Lock. when you close the door does it hold like it use too? try to open and close the door if it doesn't really close properly then you will just need a door latch. If the machine gives you an f11 code then its the main computer board that can also give your the door lock error. I would check the door first though.
0helpful
1answer

Intermittant trouble with code d 11

Answer Duet HT®
duetht_f22_actualsize.jpg
Duet®
duet_f_dl_actualsize.gif Duet SportTM
duetsport_f_dash_22_actualsize.gif
This error code indicates that the door is not locking.
Is the washer door firmly shut?
The door must be completely closed for the washer to operate. The door may look as if it's closed, but it may not be latched. Open the door and firmly close it.
Were you washing a large load?
Before you close the washer door, check for laundry items sticking out beyond the door opening. Leave enough space in the washer to allow the clothes to freely tumble. Reduce your load size if needed.
fl_doorseal.jpg To remove the error display, press Pause/Cancel twice.
hcz_003_web_env1.gif

If Pause/Cancel does not work:
  1. Unplug the washer or disconnect the power for one minute.
  2. Plug in the washer or reconnect the power.
  3. Re-select the cycle and press Start.
NOTE: If the error remains on the display, and all of the other conditions above have been checked, call for service.
0helpful
1answer

Control lock light will not go off.

Do you have any error codes?

Does water remain in the washer after the final spin?
If water remains in the washer after the final spin, then the door will not unlock. Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle.
Is the door locked and the Add A Garment light on?
If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?
If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
If Pause/Cancel does not work:
  1. Unplug washer or disconnect power for one minute.
  2. Plug in washer or reconnect power.
  3. Re-select the cycle and press Start.
NOTE: If the error remains on the display, call for service.
1helpful
2answers

I get an error code: F dU and my washer won't drain properly

I too, had the same issue with the door not opening. My solution was to unplug the power cord and then plug it back in and press the green button's as if to start a cycle and while it starts putting water into the washer I put my knee and weight into the door lock area and held pressure from my knee and press the red stop button until the lights went out, and I took my knee off the door lock area and opened the door!!! No taking off the lower panel.
If this works for you too please email me [email protected].
1helpful
3answers

Duet washer door locked

After pulling the manual door release by removing the bottom door panel you are able to add 1 cap (1 tbsp) of liquid cooking oil to the water. The cooking oil will greatly reduce the amount of suds so you can complete the cycle.
0helpful
4answers

Whirlpool Duet won't run

The trouble could be with the door interlock. When the clothes were jammed in the door it could have caused the door latch to put strain on the interlock.
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