Sorry, but I have only tried those things mentioned in my question. Would it be caused by a fault in my phone or perhaps Telstra fault. Would I have accidently altered something in phone settings. I am not very sure of myself with these phones. Thanks
You can go to the site linked and ask them 24x7 about your issue.That is the most forthright way of getting your issue resolved most expediently
https://www.telstra.com.au/contact-us/faults-technical-support
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