Amazon Kindle Fire HD Logo
C
Carol Albrecht Posted on Jan 31, 2015

I entered a gift card for $25.00 but am still not able to purchase a book. I reset my password and it is not accepting the new password

I tried to go back to the page where I entered the gift card. I tried to keep entering my new password. Nothing works.

1 Answer

smeyer418

Level 1:

An expert who has achieved level 1.

MVP:

An expert that got 5 achievements.

New Friend:

An expert that has 1 follower.

Cheetah:

An expert who has answered 20 or more questions within one hour.

  • Contributor 31 Answers
  • Posted on Feb 15, 2015
smeyer418
Contributor
Level 1:

An expert who has achieved level 1.

MVP:

An expert that got 5 achievements.

New Friend:

An expert that has 1 follower.

Cheetah:

An expert who has answered 20 or more questions within one hour.

Joined: May 28, 2010
Answers
31
Questions
0
Helped
5699
Points
68

Call customer service

1 Related Answer

rosedick

  • 12 Answers
  • Posted on Feb 02, 2015

SOURCE: How do I get a password that works for Amazon & my Kindle? I have entered 3 passwords & every time I try to use the most recent . It is not accepted.

I had the same problem. I finally checked the "Contact Us" at the bottom of the Amazon page and requested a phone call. (email in also an option) Within one minute a rep phoned me and walked me through the solution. It was super easy and has worked ever since. Good luck.

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
2answers

How do I redeem my Amazon Gift card?

Go to Amazon website
Go to Accounts & Lists
Go to Gift Cards
Go to Add Gift Card
Enter your Card Information
It will show your cards balance
When you purchase an item, select Gift Card as payment method
0helpful
1answer

How do I use my Amazon gift card to buy books for my Kendal?

You've got to sign in to Amazon, or create an account, then register the gift card. The credit balance will be handled automatically after that. Also register the Paperwhite you have, if that is not already done.

When signed in, click on Help at the top, then Managing Your Account. You can also enter other help topics in the search box at top left.
.
0helpful
1answer

How do I use the gift card I received for payment I have put it in the payment slot and still says I need payment.

To redeem your gift card, go to the Amazon site and search for Gift Cards then click on"Apply a gift card to your account." . Find a claim code, on the card under grey protective coating and very gently scratch it off and reveal the claim code. Your purchases will be read in the "current Balance" and will remove the $ amount on your card, with each purchase. Enjoy spending!
0helpful
1answer

Unable to redeem a gift card

About Gift Card Redemption Problems

If you're having problems redeeming a gift card to your account, it's possible that the gift card claim code has already been redeemed to your account. After you've entered the claim code on our site, we'll keep the balance in your account for use on future purchases so that you don't need to enter the claim code again. If you're seeing an error message that the gift card has already been redeemed, it's likely because the gift card claim code has already been applied to your account. To check whether the funds are already on your account, view your gift card balance in Your AccountYour Account. If you're still having problems, check the Gift Card Terms & Conditions to make sure your order meets the rules and restrictions for paying with a gift card. If your Amazon.com Gift Card claim code is scratched off or can't be clearly read, you can contact us with the 16 or 30 digit number on the back of the card.If the gift card is for a retailer other than Amazon.com, please contact that retailer for assistance.

Not finding what you are looking for?

114 views

Ask a Question

Usually answered in minutes!

Top Amazon Tablets & eReaders Experts

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Jennifer Rock
Jennifer Rock

Level 2 Expert

153 Answers

Brad Brown

Level 3 Expert

19187 Answers

Are you an Amazon Tablet and eReader Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...