Have been trying to purchase and download book by Josephine Cox, have used two different credit cards each time it tells me Runtime Error nothing is happening have used this before had no troubles. W

THE BEST WAY TO ADD A CREDIT CARD TO YOUR AMAZON ACCOUNT TO USE WITH YOUR KINDLE IS TO GO TO THE MAIN AMAZON.COM WEBSITE LOG IN AND GO TO MY ACCOUNT YOU WILL NEED TO FIND ADD A CREDIT CARD ...YOU CAN THEN ADD THE CREDIT CARD AND ALSO SET IT UP FOR ONE CLICK PURCHASES FOR YOUR BOOKS. MAKE SURE THAT YOUR KINDLE IS REGISTERED WITH AMAZON.COM THIS YOU SHOULD DO FIRST BEFORE ADDING YOUR CREDIT CARD. Amazon com Credit Cards Credit Payment Cards

Hi I added another credit card to paypal because the one i'd been using I'd cancelled that bank account. So when I tried to use paypal the next time I found the old credit card was still my primary card which meant paypal automatically tried using my old card. When I added my new card I needed to make that card the primary card and delete the old card and account... I hope this helped....CHEERS..

I suggest you put your complaint in writing and send it through the old-fashioned post by recorded delivery addressed in very large letters "COMPLAINTS DEPARTMENT". Give as much detail as you can naming those you have already corresponded with along with the dates and times.

Tell them you want the glitch in your account sorted and either the books you have paid for or a full refund plus a little for your expenses. Give them 14 days to reply or you will take legal advice.

Linda, please contact Amazon's customer support team; let them know what's happening and convey your dissatisfaction.

Perhaps this is a known issue and they have a work-around solution for you.

• Have a notepad and pen available
• write down the date and time you called; and the name of the support agent- and any other person you may get transferred to
• take notes whether they can or cannot resolve the issue
• If the phone support tech is unable to help you, ask to speak to a supervisor by saying, "I'm sure you have done everything within your authority to be of assistance to me, but now I would like to speak to a supervisor." (be patient and kind, yet firm.)
• Once again, convey your concerns; stay focused on the issue- be concise and brief
• You may want to interject that you prefer to have the e-book you bought from them; as a back-up, you want to be prepared with- "so what choices do you have for me to resolve this matter?'
• If they can't or won't help you, ask for a full refund for your purchases. If they are unwilling to fully refund you the cost of your purchases- end the conversation on a high note and file a dispute with your credit card company; provide the credit card company with just the facts and circumstances; including how you tried to resolve this directly with the vendor; how you offered them ample opportunity to come up with a reasonable solution. Include the details of whom you spoke with (dates and times) and how you were refused credit for a defective and corrupt software download that is unusable.
• Let the credit card company do the leg work for you...their investigation into your dispute may take some time, but you'll prevail.

Best wishes :)

Contact Kindle support. Fire Kindle Echo Support

contact Customer Support. They must be able to help you.

I have had that twice and both times had a different fix. 1) access your B&N account thru the ereader and completely delete your credit card info, and then readd-I had a tech support tell me that and it worked! 2) Make sure the time is correct. If it doesn't match B&Ns time within a couple minutes, you'll get that error mssg. Hope this helps!