We have made sure their isn't a blockage anywhere around the area of the brush but it still won't go round.
Hi there, it's Jack at Dyson.
As with many Dyson vacuums, DC25's cleaner head is protected by a sensor which shuts off the brush bar if something jams it. If the brush bar isn't currently rotating the machine may need to be reset - this is simple to do after you've checked the cleaner head for obstructions, and removing any threads or hair from around the brush bar and end cap. Please follow the steps shown in the video guide below:
When you've completed these checks and reassembled the vacuum, plug it back in, recline it into the normal vacuuming position turn it on and press the silver brush control switch (next to the red on/off switch) twice. The brush bar should start to rotate - please note, the brush bar will never rotate when the vacuum is standing upright.
In the unlikely event that you continue to have issues with the cleaner head after giving this a try, please get in touch with our experts so we can provide further assistance. If a repair or a replacement part is needed, we can also confirm if your machine is still within its Dyson guarantee. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
HI, it's Jim from Crucial Vacuum!
If your vacuums roller brush is no longer functioning and you've already checked it for clogs then the issue most likely is your vacuums belt.
Is the belt intact? After usage the belt will stretch out and lessen the tension on the brush roll. This could be causing the brush roll to have a lack of resistance against it. You want to be sure the belt is on there nice and tight. For optimal performance, the belt should be changed out every 3 months.
You can purchase replacement belts for your vacuum direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
http://www.crucialvacuum.com/dyson-dc41-belts-2pk.html
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com
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