I used to be able to scan a lot of documents and then just last week I couldn't scan any document using the Ricoh Aficio Type 2018. The message "Sending has failed. Press Job Information key to check the status." keeps appearing. How can I solve this? Does anyone know how?

ricoh only use the Ethernet port for scanning usb is only for printing

You probably have a conflict between the paper size the machine knows is loaded and the document size being specified for printing on. Your Airbook is probably trying to send a document on a paper size the printer doesn't have. Net result is a document stored in the print queue that stops anything else being printed. Go full system reboot and clear out any and all waiting documents before trying again.

On some copiers, there is an option to scan as JPG. Press the Scanner function key on the left, and look for a button on the screen that says something like "Scan as file type." Press this button, and if that copier can scan JPG files, you should see the option there. Otherwise you might have to scan as TIFF files and then use a program like Microsoft Office Picture Manager to convert them to JPG images.

When you scan on the platen glass it should ask you if you want to continue scanning after the first page... yes or no.

The document server portion of the copier not only has limitations to it but it has compatiblity problems with it as well when dealing with mulitiple pages. The SODIMM card could be set for 64mb on your copier and the buffer is too small to work with it. It doesn't work the same way as a fiery server does on todays copiers.

Ricoh tech support has told me there are three ways to use the scanner:

1) Scan to e-mail.
2) Scan to ftp server.
3) Scan to document server using a seperate PC as the server.
4) Scan to a local computer using Desktop Binder.

www.ricoh-usa.com has software to do 3 and 4. #1 can be setup by adding the smtp server to your copier in the file interface section by pressing the user tools/counter. You have to have the IP address to the smtp server in order to get it to work. You can contact your internet provider to get that.

Using the document on the copier is for temporary storage and isn't designed to handle big jobs to it as well. You can experience storage problems as well if your print server is full or you are storing faxes to the memory.

The memory can be updated to the copier as well. It can read a SO DIMM PC100 card up to 256 MB. It's an older memory module that they use on older notebook computers. You can get them at computer stores or get them through PNY.com.

Try adding the scanner's IP address in the scnhosts file in the TWAIN folder. Format is similar to the windows hosts file. You'll see a commented out sample entry, just modify that to suit your needs.

This may or may not work for you; we had it working under this configuration but then it stopped for no apparent reason. also note that scanrouter isn't supported under vista. Only advice I've been given so far is to revert to sending scans via SMTP - not ideal!

Does your machine have a document feeder on it? If so, turn off and unplug the machine from the wall, and check in back of the machine to see if the feeder is plugged into the unit properly. Try reseating the document feeder plug to ensure good contact. Plug the machine back into the wall and turn it on. If it detects the document feeder, fax and scan functions should be restored.

To use the scan to email function on your copier you need some settings from your internet provider (email setting specifically). Go into Outlook options and get your SMTP server, user name and password.

On your copier you need to change under User tools, system setting and file transfer and put these settings in. As long as your machine is set up for scan to folder thats all you should need.

do you mean how do you creat a folder to scan your documents into ? if you have document server or scanner buttons on the key pad, then just select scan and mofidy the folder to your choosing.


Thank You,

Mikey

Hi there if you type in the internet explorer the ip address there you will have the machine information. Then login usually the login is
User name = Admin
Password = password or just enter leave blank

Once you are in there you will be able to change the details you need.

Cheers J