I have the same problem with the same model. do you have another spare part? BCI have the same problem with the same model. do you have another spare part? BC
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And you can't just pull the door open? I know it's easier to push the open door button but both ways should work unless the safety switch bracket moved from it's intended position. I hesitate to offer this solution, but who wants decayed food smelling up the home? Let's assume it's a counter top oven, remove all cover screws and the cover. STAY AWAY FROM ALL WIRING and I should have said first unplug the power from the appliance. Locate the door latch area and lift up on the plastic/metal bar that has a spring attached to it and the door should be released. Pushing the door release button should lead you to the latch. Once you see how it works you may find the reason the latch is malfunctioning. If it's a over the range type you will have to remove a grill at the top of the oven to access the mounting screws that release the oven from the bracket but the latch reference above will apply to this type as well.
I'd say the door interlock switch has failed, and supplies a connection when it should not. Microwave ovens can be dangerous to anyone poking around inside, even when unplugged, so get a quote from a service tech. You might find that parts+labour is almost as much as a new one.
Microwave radiation being released through an open door is also a hazard, as it is known to cause eye cataracts, so don't get near if the oven does this.
What make and model?? Sounds like it is not a carousel model. Have you tried a "Micro Go Round" ?? Otherwise, try rotating the 'plate' each quarter cycle...ie; every 30 seconds on a 2 minute cook time. Be sure to push the stop button first before you open the door to save wear and tear on the door switches......
If it is not cooking and the turntable will not turn, this sounds like the secondary interlock switch is bad. Almost always this failure is caused by opening the door when it is in a cook cycle. Pushing the stop button before you open the door will prevent this in the future..
Check whether there is a proper power supply. Look to see whether the cord is connected to a grounded 3-prong outlet and the cord is fully plugged in. If the electrical system is built-in and no power cord is visible, replace or reset the household fuse or circuit breaker.
Microwave Functions
Some basic microwave operational steps may affect whether the microwave is heating. Open and close the microwave door, as the unit will not function with the door open, and push "Stop/Clear" to cancel any previous settings, such as the timer, which do not heat the microwave oven.
Setting the Microwave
Once the power to the microwave has been reset, or verified as working, and the microwave is ready to run, select a new cook cycle and press "Start" to see if the microwave begins to run and cook food as expected. Allow the food to cook for the alloted time and then open the microwave door and check to see if the food has cooked or heated. Choose a longer cooking time and restart the microwave if food is heating but is cooking slowly.
Repair
If all efforts to troubleshoot the function and power to the microwave still do not get the appliance heating food as expected, there may be a repair issue that needs to be addressed. Contact professional technician for advice.
The problem appears, at least in part, to the door latch circuitry which cannot be serviced by the owner. If the unit is still in warranty, call GE customer care. If not, replacing the unit is your best bet. I just bought a new GE 1100 watt oven with great features for less than $100 If the door dosen't latch correctly, you could be exposed to dangerous microwave energy.
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