On off switch will operate but the zoom lens seems to be jammed
Try the most basic step first. Please check if the battery is fully charged. If not it is not providing enough juice to the motor that turns the zoom lens. Please charge it fully first and give it a try.
If not, try re-setting the camera. you can find it in the menus.
if not the worst case scenario, the zoom motor is burnt, please take it to the service center for necessary repairs
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