If you have problems installing
Adobe Flash Player, follow the troubleshooting steps below. If one step does not correct the problem, move on to the next step. After each step, you may want to restart your machine to ensure that your changes take effect before moving on to the next step.
Uninstall all previous versions
Before you install Flash Player for any Windows
browser, uninstall all previous versions. For instructions on removing the player, please see "How to uninstall the
Adobe Flash Player plug-in and ActiveX control"
at this link...
http://kb2.adobe.com/cps/141/tn_14157.htmlNote:All applications must be closed before you run the Flash Player
uninstaller. Quit
all running applications, including all
Internet Explorer or other browser windows, and all Instant Messenger clients. Check the
Windows system tray carefully to make certain no applications which might possibly use Flash Player are still in memory.
After you have removed previous versions, you are ready to
download and/or install Flash Player.
2. Download Adobe Flash Player Flash Player is available for download from the Adobe
Flash Player Download Center.
3. Troubleshoot Adobe Flash Player for Internet Explorer Before installing Flash Player, please check the following browser settings:
Internet Explorer ActiveX settings Browser security settings should be chosen by you or by your system administrator. For single users who do not have an administrator, the Medium: Default Level allows you to view Flash content. For any Custom Level, ensure that both the "Download Signed ActiveX controls" and "Run ActiveX controls and plug-ins" options are set to "Prompt".
To change your security level:
- Open Internet Explorer.
- Choose Tools > Internet Options.
- Select the Security tab.
- Select Custom Level.
- Find the section "ActiveX controls and plug-ins".
- Set ' Download Signed ActiveX Controls' to Prompt.
- Set 'Run ActiveX Controls And Plug-ins' to Prompt.
If you are having trouble installing, make sure that your Internet Explorer security level is not set to High or to a custom level that does not allow viewing of ActiveX controls.
Windows Vista installation failure On some
Windows Vista systems Flash Player may be installed, but will not display Flash content. In some cases updating to the latest Flash Player using the included utility can correct the User Account Control settings that cause this problem.
To run the utility, find your installed Flash folder:
- Right-click C:\Windows\System32\Macromed\Flash\FlashUtil9d.exe
The letter changes with each Flash version, so may be "FlashUtilb.exe" or "FlashUtile.exe"
- Select "Run as Administrator"
- Follow the steps to complete the Flash Player installation
- Restart your computer
Computer user permissions User permissions determine whether or not you are allowed to install ActiveX controls or plug-ins. If you don't have Administrator access to Windows NT, 2000, XP, or Vista you may not be able to install Flash Player successfully. Administrative privileges are required for the Windows system registry and for the C:\WINDOWS\system32\Macromed\Flash folder
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