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Terry Boothe Posted on Mar 04, 2015

Paper jam indicates but there is no jam

I have a paper jam indication but can find no jam, I have cleaned and tried many resets but nothing happens,

1 Answer

lightercommunications

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  • Contributor 52 Answers
  • Posted on Jul 10, 2015
lightercommunications
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Joined: Apr 27, 2011
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Please try to clean the paper feed rollers.

5 Related Answers

Anonymous

  • 417 Answers
  • Posted on Dec 31, 2007

SOURCE: False Paper Jam Error

Make sure the paper tray guides are set against the paper more likely to be the back guide not pushing the paper to the front of the tray. If you have the guides set correctly then place one sheet of paper in the tray and blot some methylated spirits on the leading edge along the page width and close the tray and try printing something.

You will have a jam repeat process 3 or 4 times then open tray and remove paper. Where you soaked the spirits into the paper there should be a grubby mark where the feed roller has rubbed and cleaned. Wipe the tray dry and put fresh paper in then hopefully you will now be able to print. If you cannot then the likely thing is that the paper feed pickup spindle is broken and will need replacing.

Hope this helps you and please rate me
Thanks J

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Anonymous

  • 3422 Answers
  • Posted on Jun 18, 2008

SOURCE: hp psc 1315 paper jam

Hi,



. Switch off the printer and disconnect the power supply. Allow any residual charge inside the all-in-one printer to dissipate before putting your hands or any metal tools inside the chassis.

2.
Pin down the exact location of the jam. The 3 hot spots for a jam are before a sheet completely leaves the paper tray, anywhere between the feed tray and print carriage or between the print carriage and output tray.

3.
Take off the front paper tray if the sheet jammed while still in the front area of the printer. If here, you should be able to see most of the paper.

4.
Pull the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a piece deeper inside the machine.

5.
Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.

6.
Use the carriage access door to get at a jam further inside the printer. You may need to remove the print carriage to get to the jam.

7.
Replace all parts and return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

Craig

  • 27 Answers
  • Posted on Jun 21, 2009

SOURCE: HP LaserJet M3027 indicates paper jam but there isn't a jam.

if you are getting a paper jam message but you can not find paper any where in the printer the first thing that you want to do is clean the pickup roller in the paper tray. the roller is located on the top of the cavity that the paper tray is installed in.

Anonymous

  • 1 Answer
  • Posted on Sep 04, 2009

SOURCE: HP Photosmart D5160 trouble

hp d5160 printer wont switch on cables ok

Anonymous

  • 114 Answers
  • Posted on Sep 21, 2009

SOURCE: Paper jam on HP officejet 6500

Try This :
Connect the printer directly to the wall outlet ; not through any Power strip
Then Unplug the Power cable from the back of the printer
Keep on tapping the power cable for next 30 seconds
Plug in back the power cable;
Open the rear access door and you will get to see some rollers
Clean the rollers with a Lint free cloth Moistened with some distilled water
Try to do a copy if still it doesn works
Then Unplug the Power cable from the back of the printer
With one hand press and hold down the (#) and the (6) button and with the other hand plug in back the power cable ; it will do a Semifull reset on the printer; This will take some time ; Follow the instruction on the screen;
If still it doesn't work then you need to contact HP ;
The toll free no. for HP would be : 1-800-474-6836
They will replace the printer for you free of cost (No Charge if the printer is in warranty i.e within 1 yr of purchase)
Still you may check the link below for further issues:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01312792&lc=en&dlc=en&cc=us&lang=en&product=3795406
Regards Soumajit

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