We left the freezer door open accidently for 10 days. returned to find bottom items still frozen, but top part of freezer, everything was warm. Model MQU2057BEW

Cold air sinks. If evaporator temp is not low enough only the items on bottom of freezer will get cold and possibly freeze - stuff on top will not.
Throw a digital thermometer in there towards the top shelves and I bet your temps are high. Low refrigerant will cause this; furthermore, if you leave the refrigerator door open by accident, the refrigerator will never shut off, the freezer evaporator will freeze over with a block of ice, and the freezer temps will be higher. If that is what happened, simply unplug the unit and allow it to self defrost and then turn it back on for proper operation and make sure that the refrigerator door is properly closed!

if the temp. in the refrigerator side is 20f, its to low, set the ref. to 40f and freezer to 0f.

Check/ clean condenser grille and see if it is very warm but not excessively hot. If it is only lukewarm, short of gas or frozen solid inside. If fanned, check fan ok.

Ice cubes WILL BE slightly moist when they land in the ice bucket. they've just been slightly melted in order to eject from the ice maker. Stop playing with the settings, for starters. put them back to normal, i.e., middle setting, place thermometer in center of freezer, and if you can, one in center of fresh food. monitor after 24 hours, and for the next three days thereafter. freezer temps should be in the -5 - +5°F, sometimes up to 10°, fresh food should be 35-40, sometimes up to 44°at the normal settings. If you are not having temperature issues, see if you notice any frozen drips of water on the underside of icemaker, indicating a possible crack in the ice maker mold, or a faulty water valve. You didnt include your model and serial number, so not knowing the path of the ice shoot, some go out the freezer door, some slide over and get dispensed from the fresh food side. Its possible you may have a problem instead with the flapping door that opens to allow ice cubes to be dispensed, or similar type mechanism. If this door does not seat completely when its closed, it will leak warm air directly into the ice bucket, which would make them slightly moist, also too, this warm air can cause frost and ice to buildup near the warm air source...look for any unusual forms of ice and or frost leading up from the flapping door to the ice bucket. Also look for any gaps in the door gasket when closed, this warm air leak can also cause similar problems, but its most likely with the ice door. could be the door, the spring, the solenoid, or something else i wouldn't know without personal refrigerator inspection.

sounds like heating element has gone bad

I'm assuming you don't want to replace the door seal. Open the freezer door. Stand "inside" the open door and place your foot at the right bottom corner (looking from the inside). Place your hand in the top right corner and pull it very slightly toward you. Do this in small amounts until the gap closes making sure you don't open one at the bottom.

An alternate method is to warm the gapped section of the door seal with a hair dryer to soften the rubber enough to allow the magnet within the rubber to pull the seal gap closed. This has worked for me numerous times by making small adjustments at a time. Good Luck

Sounds like a circulation problem. Does it have a fan inside the freezer. Should be bdhind the floor or one of the wall panels. There should be a vent for the air to circulat through. If so check to make sure it's running when the compressor runs.

Hi ,
ngafm at your service,
If its cold and frozen it may be that the door switch that activates this light in the case that the door is ajar, is faulty.
Or it may be that the temperature is dropping to slowly for you to see it by eye!
The whole purpose of the, "door ajar" light is to protect you food from spoilage and to warn you before it gets to warm!
Door ajar or not!!!
My advice is to fix the problem now no matter if it is only the switch causing a false alarm.
Or the worst case scenario !

You need hands on service!
Bless You ,
ngafm,
please give me a good rating before you sign off.
Thank you.

The drain has most likely frozen over. It is at the bottom behind the back panel inside the freezer. You will need to remove all of the ice and run hot water down the drain until it is clear.

Sounds like the freezer evapurator fan... they make noise on and off at times when bears are wore... Thats about the only thing that can make noise inthe area ur talking about.. if noise comes back listen where the freezer fan is.. is most liklly the problem