Do you receive any type of error message? It seems for some reason your wireless printer is not communicating with the PC/laptop. Also, printing and faxing each require different forms of communication. In printing, you PC is just telling the printer to print what is on the screen; faxing requires the use of a phone line that needs to be set-up properly. Although the wireless setup btw the printer and PC must be working first.
Try uninstalling and reinstalling the software with the printer not plugged into the PC until the software is installed. Also, reread your manual carefully for insights about your issue.
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