Question about Samsung Cell Phones

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Why does it say my Samsung GT-19300 is incompatible when I try to download the Google app?

I purchased the new phone on Ebay from a Japanese based company.

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  • Expert
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The type of app you are downloading is not recommended for that fone. Type the model number in your search question nd you get correct app

Posted on Apr 13, 2015

Testimonial: "Thank you Noah Ndenga.I thought as I used google search engine that I should have the blue google icon on my phone. I shall in future enter the model number to get the correct app."

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Only d/l from the android store,no third party apps will download

Why does it say my Samsung GT-19300 is incompatibl - 8e5536c7-4878-4435-8b42-065d073b1596.png



Posted on Apr 11, 2015

Testimonial: "Hi Johnny Rebel. Thank you for your response, I shall bear that in mind. Any help is greatly received."

  • 2 more comments 
  •  johnny rebel
    johnny rebel Apr 12, 2015

    here is your specshttp://www.gsmarena.com/samsung_i9300_ga...

  •  johnny rebel
    johnny rebel Apr 12, 2015

    your user manualhttp://cache.vzw.com/multimedia/mim/sam_...

  •  johnny rebel
    johnny rebel Apr 12, 2015

    hewre is how to set it to d/l apps from 3rd parties,but,beware,read everything about an app first so you know exactly what it does,some ppl with virusware,insert them unknowingly

  • Grace Millings
    Grace Millings Apr 12, 2015

    Hi. Thank you for all the links. I've got alot of information to digest and apply for my phone. I really am greatfull.

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  • Samsung Master
  • 496 Answers

Which Google app are you downloading?

Posted on Mar 30, 2015

  • 4 more comments 
  • Grace Millings
    Grace Millings Mar 30, 2015

    The blue google app, to search, ask questions etc. Google search bar with the microphone is across the middle of the phone but it is inactive. i can't download google calendar from Play Store and get it to work either.

  • TechGirl
    TechGirl Mar 31, 2015

    What you may need to do is backup the data on the phone and do a factory reset.. possibly some files have become corrupt

  • Grace Millings
    Grace Millings Mar 31, 2015

    Thanks. I am just worried that if I do that, the Default is Samsung Chinese IME although the language setting is English (United Kingdom). I am afraid that the default settings is Chinese.

  • TechGirl
    TechGirl Apr 05, 2015

    You should be able to choose english at the start.. hmm

  • Grace Millings
    Grace Millings Apr 05, 2015

    Thanks again TechGirl, I am beginning to have my doubts about this phone. I had problems trying to register it. Have you got any idea about the Legal info on my phone? Android version-4.0.4, Baseband version-19300XXLE8, Kernel version-3.0.15-554452-user se.infra@SEP-74 # 1 SMP PREEMPT Sun May 13 06:36:17 KST 2012, Build number IMM76D.1930XXALE8

  • Grace Millings
    Grace Millings Apr 11, 2015

    Hi TechGirl.I did a factory reset with no adverse effect. My problem still exists Google Play accesed via my google account says "this app is not compatible with your device". Thank you for your advice. I shall continue to search for an answer to my problem.

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Posted on Jan 02, 2017

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What does error message 498 mean


It is a Cache related issue ou can solve it like so.

Method 1: Go to settings>>Apps>>Select "All" tab From the "All" apps list>> Find Google Play Store>> Clear Data and Cache From the "All" apps list>> Find Google Service Framework >> Clear Data and Cache Now restart Google Play Store and try to download/update the app or games.

Method 2: Try a different Gmail account in your Google Play Store. For this: Open Google Play Store Go to settings >> Accounts>> Choose Account or add new account Now try to download or install the app or game.

Method 3: Go to system settings >> Accounts >> Google >> remove your Gmail account From settings >> Apps >>All >> Force stop, Clear data and cache for Google Play Store, Google Service Framework and Download Manager (like in method 1) Again, go to settings >> Accounts >> Google >> Add your Gmail account Restart your android and then accept all the Google terms and setup Google settings Run Google Play Store and update or install your app. These methods are common solutions to many android market related problems. Hope you have now successfully downloaded your apps or games from the Google Play Store.

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