Some programs are not compatible with every operating system. If you are burning a disc, as ka4iup suggested, ImgBurn is a good choice but it's not the best. Here are some other recommendations that you can refer to. 5 Best Free Blu ray Burners to Burn Blu ray Easily
Some have had success with this software, while others are experiencing the same problems as you. There are no patches available to solve the OS issues.
You may want to try some other software products to burn your disks. Two I use are CDBurnerXP https://cdburnerxp.se/en/home and ImgBrn http://www.imgburn.com/index.php?act=download
Here are some others: http://www.top5freeware.com/top-5-best-free-windows-cd-dvd-burning-software
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