How can i reset device when it comes up with previous owner icloud login request?

Contact apple help line they will assist in unlocking

Sounds like your trying to create a new account rather than login with an existing Apple ID? If you look in the iCloud settings do both devices have the same account there? If not log out of icloud on the one which has the incorrect account and login with the email and password used for icloud on the device configured correctly.

Hey! sorry but you will need to enter that appleID password to reactive the iPad. If you still have the original receipt you can call apple and have them start the recovery process.

This depends if the account is on icloud.com if it is not, you have a brick. If it has an icloud account, you can contact applecare and they will support you and verify that it is not a stolen device.

Recover or Reset Forgotten Apple ID or Password on iPhone & iPad

This is all done on an iOS device and is often the simplest way to log back into an Apple account:

1. Open the Settings app and scroll down and tap on "iCloud"
2. Tap on the email address at the very top of the iCloud settings screen
3. Tap on the blue text underneath the password entry that says "Forgot Apple ID or Password?" where you'll have two choices:
   • If you know your Apple ID and don't remember the password, type in your email address and click "Next" to start the reset process
   • If you don't know your Apple ID, tap on "Forgot your Apple ID?" and fill out your full name and email address to recover the Apple ID login (yes, you can then do the password reset after you have the Apple ID)
4. Answer the security questions pertaining to that Apple ID, and follow the onscreen directions to complete the process

At this point you should be good to go, you can reset the password for the account and then login as usual.

plug it into a laptop/pc with itunes on . itunes will detect it and you can do a reset from there . if you got the ipad 2nd hand you might need an icloud account and pass word from previous owner or get them to take the ipad off there icloud account.

New iCloud removal service available contact accessonesolutions.com for more details. Reported lost/stolen units not accepted.

Even if you restore the device to factory settings and clear the previous owners settings, images etc from the device the device will still have the same serial number which apple or the previous owner may be able to trace when the device goes to register online (something it will need to do to access the itunes store).

There are also apps which allow owners of stolen devices to take a photo of whomever is holding their device which they can then bring to the police along with the GPS location settings showing where the device is.

Of course, if the previous owner had the device set up to upload images to their cloud account images you have taken of you, your friends and surroundings may already be in their possession......

Woman says photos of iPhone thiefs family showing up on her iCloud

Questions: if the device is indeed stolen,

1 - do you really want to answer to the police why you are in possession of a stolen device?

2- if it was your ipad that had been stolen, wouldn't you appreciate someone helping you get it back?

Have a Magical Day

K