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I have cancelled many things on Amazon, but not a digital order. You should be able to go into your Amazon account and cancel that order. I don't know how they would even process a kindle book if you don't have a device.
How do you cancel an order on Amazon Kindle?
To return a Kindle book: Go to Manage Your Content and Devices. From Your Content, select the Actions button next to the title you want to return, and then select Return for Refund. In the pop-up window, select Return for Refund.
It's instant, and as far as I know they can't tell if you sent it to your Kindle or not, you'll either have to buy it again or transfer the file once you download it.
It may be that you accidentally ordered it twice, and they've just canceled the second order. Check in your Amazon account (Your account-Your orders-Digital orders) and see if you've actually been charged for this book. If you have, and it's really not available for downloading to your Kindle or already on it, contact them through <https://www.amazon.com/gp/help/customer/contact-us> with the dates you ordered and paid for the book. I've always found Kindle customer service swift, competent, and fair in adjusting errors.
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