I CANT GET PAST THE BLACK SCREEN HANNSPREE LOGO.I TRIED TURNING OFF , THEN TURNING BACK ON USING POWER AND VOLUME,BUT STILL GOES NO FURTHER THAN THE LOGO?

try to reset the tab by holding Power on and Volume buttons simultaneously

Hi, you need to perform a factory reset, follow these instructions:

1. Turn tablet off. You may need to use two hands in this process to press and hold buttons properly.
2. Turn on the tablet with power button, wait a full 2 seconds from the time the tablet starts showing the red Motorola logo, then press and hold the down Volume key. (you should not hold down the power button after it turns on and logo appears)
3. "Android Recovery" will appear on top of screen if timing is done correctly. Release volume button. (if you continue to press volume down at that message, the message will cycle through "RSD, Fastboot, and back to Android Recovery. Make sure message states Android Recovery before you go to next step). If stuck at a RSD protocol or Fast boot screen, reboot the tablet by holding power button then pressing the volume up).
4. While screen states "Android Recovery", Press volume up button, the screen will say "Entering Android recovery mode" and a few seconds later an Android robot graphic will appear alone on the screen. Release buttons.
5. Hold down power button and then press the volume up key together to see the Android Recovery screen menu selections.
6. Use the volume buttons to move up and down through selection in this menu.
7. Using the volume down button, scroll down to "Wipe data/factory reset"
8. Tap Power hard key to select option.
9. Scroll down to select "Yes, delete all user data".
10. Tap the power button to select. Wiping and formatting data will take a few minutes.
11. You will return back to the Android recovery screen menu.
12. Tap the Power button to "Reboot system now" which will power-cycle tablet and eventually power back on to the Initial Set-up / Welcome screen present when you first turned on your tablet.

Sounds like a boot loader failure

1. Power off the device. (Make sure to plug in AC power.)

2. Press and hold Volume Up(+) button and Power button at the same time for 5 seconds, and release both buttons to enter system recovery utility.

3. Press Volume button to select " wipe data / factory reset " and press Power button to execute

4. Press Volume button to select " Reboot System Now "and press Power button to execute

Hannspree Customer Service at:888 808 6789 (1-909-992-5025 outside of the US); Mon - Fri: 6am - 6pm PST / PDT.

If you cant get in on recovery mode there is little you can do - its hosed.

Take out any sdcard that may be in it and do a pin reset using the reset hole in the back of the tablet.

Give it about 2-5 minutes , if that doesn't work try holding the power and volume button until it shows you a reboot option.

I think its battery has been dead try to replace the battery.

There should be a reset button on the bottom right corner on the back of the case. You may need a paper clip or something to reach in and press it. Make sure the unit is charged (using the AC adapter) and then press the reset and power for 4 seconds, then release the reset button.

I had the same problem, you need to reset the Android system by holding in both the volume up button along with the power on button together, once you see the Handspree logo, release. you should boot into the recovery system, you now can reboot the system by using the volume buttons and the power button to select. you could also contact the Handspree help line on 0871-6641 811, but they will only tell you the same instructions...help this helps.

same problem no sound not even the clicking as using it. tried turning volume up