What could be the problem? I purchased it at Staples approx 5 yrs. ago.
Not sure what you mean about the email part in your problem but as far as the battery goes, it will grow weaker as time goes by. There are two things you can check to have longer charging cycles: 1) Make sure your WiFi is turned off when not using. 2) Turn off Bluetooth when not using. These two will drain the battery a lot more if left on. Also, turn the kindle power off when not using instead of letting it go into "sleep mode".
Rechargeable batteries have a finite lifetime. As they age, they slowly wear out and it is normal for them to not hold a charge as long as they used to. If it gets so the battery is only lasting an hour or two, having a new battery installed is probably your only viable option. Five years is probably old enough so that battery will not be near as long-lasting as it was when new.
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