Hi there, it's Jack at Dyson.
We'd like to take some further details - please email me directly at [email protected], and I'll make sure the correct Dyson Support team reaches out.
I'll look forward to hearing from you.
It sounds like the axle connections have gotten dirty or bound with animal hair or other material. Cleaning the axles can resolve this issue. Contact Dyson for assistance here:
http://www.dyson.com/support/repairsandservicinginformation.aspx
Ensure you have the correct model number and purchase date when talking with the representative.
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