How do remove paper from a paper jam
The complete guide on paper jam in printers is available here, I hope this will solve your issue.
Source: https://printererrorstate.com/blog/hp-printer-paper-jam-error-solved/
Paper jam
To clear a paper jam
1. Remove the paper from the paper tray.
2. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer.
3. Turn off the printer.
4. Remove the rear access door. Press the handle to the right, and then pull out the door.
5. Remove the paper jam from the back of the printer, and then replace the rear access door securely.
6. If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover.
Caution Remove the paper jam carefully as it is possible to damage the printer when removing paper from the front.
7. Reload paper in the paper tray.
8. Turn on the printer.
9. Reprint the document
if this does not help I would suggest installing a new driver from: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=ca&docname=c00211293&product=1839853&
Trust this is helpful. :)
Fixing a printer paper jam
When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs.
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To manually remove paper pull on the paper with both hands being
careful not to tear the paper while pulling it. If you're unable to get
to an edge of the paper that allows you to pull it you may need to
manually rotate the gears that feed the paper through the printer.
Preventing a printer paper jam
As
mentioned earlier it is inevitable that you will encounter at least one
paper jam during the life of your printer. However, if you're
encountering frequent paper jams following the below steps can help
prevent paper jams from occurring.
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