This may be part of your energy saver. The opening around the door will be warm, but not hot to touch, to prevent condensation from forming during humid weather. If you have a switch in the frig marked energy saver, switch it to off, check to see if the frame cools. This feature is automatic in some makes and models and there isn't a control. If no condensation forms when it is switched off, it is not necessary to run the energy saver. Check the owners manual, if one is available, for information on your particular model.
SOURCE: subzero 630 hot door jamb
When the door heaters appear hotter than normal it is generally related to problems elsewhere. Refrigerator and or freezer not cooling. Check your temperatures inside. Clean your condenser(s). Check condenser fan motors to insure that they are operating.
SOURCE: KitchenAid Superba refridgerator, two-years old;
They tried replacing the fan motor but that didn't help. It just burned out in 3 days. Had to wait for a new control board in the fridge.
SOURCE: The door jamb on our Kenmore refrigerator model
The condenser fan underneath the fridge is probably not running. It should be running when the compressor runs. You can place a floor fan back there blowing until you have it replaced.
There is a slight chance you have a defrost system failure causing the coils behind the back cover inside the freezer to ice up blocking air flow. This would also affect the temp in the fridge and freezer though.
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