Depend on the problem does this happen for each fax try different number, check you line, have att come out check the circuit, is the line a analog or digital must be analog, have you called the fax line get a good signal have you plug a old phone into the line and call some one does he sound good no noise.
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f
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