Installing a new antivirus program

It sounds like your Webroot Spysweeper With AntiVirus Program crashed.

1. Click on CTRL+ALT+ DEL keys (All at once) to bring up the task manager.

2. Under the Applications tab>Click on webroot spysweeper to highlight it. Then click on end task.

3. I would suggest you uninstall and re-install it.

4. Go to Start>Control Panel>Programs>Uninstall a Program

5. Scroll down thru all Programs until you find WebRoot Spysweeper. Click it to highlight it- then click uninstall.

6. When it is finished uninstalling-click on Start>Restart pc.

7. After you log in to your pc>re-install webroot spysweeper.

8. After installation is complete, reboot your pc. This should fix the problem.

try another internet browser. if that won't work post a comment and i will see what else could be the problem

Configure the directories for it to examine first!

Hi,
If spysweeper was installed then you should find it in "add remove programs" (XP) or "programs and features" (Vista) both can be found in the control panel.
When you open it look for webroot.
If it's not there type regedit in the search or run box, click on edit and select find, type webroot into the text box and search for any registry entry relating to spysweeper (webroot).
If your registry finds an entry click on find next and keep on doing this until the registry is cleared, then restart your PC and try and update Mcafee.
If you can't find any registry entry relating to webroot your PC maybe infected with spyware, malware or a virus. In that case i would perform a deep scan of the system whether your antivirus is updated or not.


Good luck and please post back if you need anymore help.

have you tried uninstalling and reinstalling a program or yo ucan also try doing a system restore either of this will work

Download spyware blaster, spybot search & destroy and spyware detector. Run them and then you will PROBABLY have to run a registry cleaner. If you have spyware on your computer, it could just be hidden in the registry.

If going to control panel and look for the program in "uninstall program", then try actually going to where the Webroot Spysweet is installed.

For example, and most likely, it is installed in C:\Program Files\Webroot Spysweep

AFter finding the folder, delete it and any other files related to this program.

Hope this helps!

first uninstall the webroot spy sweeper through the following steps.
1.click start 
2.go to control pannel
3.open 'add or remove program'
4.a window will open wait for some time until the list is populated

5 i)in that list find webroot spy sweeper and click remove 
   go through the uninstall wizard and finish the uninstallation process

5 ii)if you didn't find webroot spy sweeper there then it can be a virus
You need to download a program called MalwareBytes because that searces your entire computer
, finds the virus and completely destroys it.

http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Click the green 'download now' button (don't worry - this is free) and once you've downloaded it, got the updates and done a system sweep which takes a long time but it's worth it, you should be fine. It also solves the desktop, wallpaper and screensaver hijack, too.

6. restart your computer

7.open mycomputer click search and do a search for webroot spy sweeper
delete all the files and folders regarding webroot spy sweeper

8.now download mcafee before installing mcafee uninstall MalwareBytes and restart your pc
because at a time only one antivirus software should be used

i think this solution will help you 
if the problem is not fixed please inform i will suggest some other ways

See if you can run the program from folder,should be a .exe file,
if it runs check the version under the help tab,,,if not you have to delete it and you have to delete the keys in the registry,if you don't know how to do this, do a search for webroot ,or spysweeper with windows search,and look for the installer it should say spysweeper
install or setup, reinstall the program and then uninstall it with its own uninstaller,, the file is (unins000.exe)only uninstall if this version is older that the disk you received.

Hi Jeli

most effective way to uninstall Spy Sweeper is to go to Control Panel and then select Add and Remove Programs. In this case, you may try to follow the instructions below.

1.right click on the Spy Sweeper icon on the right hand side of the toolbar where the clock is located and select exit

2. press ctrl + alt + delete which will open the Task Manager.

3. Click on the Processes tab. Search for spysweeper.exe. If this process is running click on it then select end process.

Repeat this step to search for and close the process WRSSSDK.exe. After this is done Spy Sweeper should be able to be removed by using Add/Remove Programs

Keep me posted.

Thanks.