The tomtom one screen stays on doesnt load the gps

use the reset button usually located on the bottom, sometimes whan the battery is naff it will also do that

hi, have you tried a soft reset? load battery for minimum two hours, reset your device on resetbutton on the bottomside of tomtom with small pin. press on/off button for minimum 5 seconds. if this doesnt help come back for more options. good luck

on the map screen, touch the bottom left of the screen. this will bring up the volume bar.

if it doesnt come up, then you have no sound installed on your tomtom.
then you will need to log on to tomtom.com and download tomtom home

There is a tendency that the unit is not properly charge try to charge the unit for 3 to 4 hours by using a wall adapter and after 4 hrs press and hold the power button for 10 seconds then release.

I’m happy to assist further over the phone at https://www.6ya.com/expert/ramy_d9e7ebea3891f482

Try to press and hold the power botton for 10 sec and then power on it again if still not work try the hard reset press the reset button for 15 sec and if there is a latest firmware update download it.

I’m happy to assist further over the phone at https://www.6ya.com/expert/ramy_d9e7ebea3891f482

http://www.tomtom.com/support/index.php?FID=8578&Lid=4

Connect your TomTom to the USB cable then turn on your TomTom in that order. Go to "My Computer" and open the drive that is your TomTom. Copy and paste your map folder to the desktop. Delete everything on your TomTom (don't format). After deleting everything on your TomTom. Open TomTom Home. TomTom Home will tell you, you need an application for your TomTom. Let TomTom Home load the application. You will probably have to do this at least 2 times to get the latest application for your device. After TomTom Home has loaded the latest application for your device closer TomTom Home and copy and paste your map back onto your TomTom. You should be ready to go after doing this. Make sure you do not skip a step when doing this.

You have a bad lcd screen. Was the Tomtom dropped?

Try a reset. It worked for me with the same problem.

I have the exact problem. I was just backing up the unit. Computer does not recognize it. won"t turn off or on. grey screen.