The printer said paper jam and the paper was removed and its still saying paper jam. the printer was turned on and off and after several attempts its still saying paper jam and there's no paper in the printer not even a tiny bit.
First check the Paper feed roller they maybe slick from paper dust, you need to clean them, then turn of the printer and remove the ink cartridges, turn macine over and check the under side of the machine for any sign of paper, remove any seen, then turn back over reinsert cartridges , turn machine on. paper dust sometimes covers the paper read sensor , causing a paper jam, and slick feed roller also contribute to frequent and pervasive paper jams.
Make sure you turn the printer off for at least 15 minutes. Many times, the error is saved in temporary memory. Also, try loading the printer full of paper. This might reset the sensor. Lastly, try uninstalling the printer, and re-installing it. Good luck, and let me know if this helped, ok?
There can be a jam in the front or in the rear. If you have not looked in both locations, do so and you may find that culprit.
Ther may be sum paper stuck try removing it
609 views
Usually answered in minutes!
is there any other way? because its not working. the reading on the printer says "Paper Jam open back cover, then remove paper jam" i have tried every suggestions that you experts have given me. i really appreciate your help but nothing seems to work, & i really need to use the printer. please help!
×