Take the toner bottle out. Then you will need to remove several cover to gain access to the sensor way in the back of the where the toner bottle goes and clean that sensor. might even need replacing.
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f
SOURCE: Konica Minolta bizhub C250
i think that your fax is not set up right, or maybe the machine is missing admin and machine e-mail address, that can cause too this problem.
SOURCE: Bizhub 420 Photocopier
Have you check the Printer control board. Also does the toner bottle turn? You can force it in 47 Mode. to turn the bottle motor CW or CCW
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f
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