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Or if you forgotten the screen lock password the hard reset will help (but you will loose all data). For instructions check this link: http://www.hardreset.info/devices/alcatel/alcatel-onetouch-fierce-2/
could be a battery problem? or maybe the screen is gone?
if you have a warranty on it get it where you've bought it.
and they should either replace your smartphone, or fix the issue.
You don't, the antenna of the Fierce 2 is integrated into the board. If it is still within warranty I'd get it replaced, if not it's time to buy a new phone.
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