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Here are some steps you can take to troubleshoot and potentially resolve the issue:
1. Make sure the scale is on a flat, stable surface: Uneven or unstable surfaces can affect the accuracy of the readings. Place the scale on a hard, level floor and ensure it is not wobbling.
2. Check the battery installation: Double-check that the new batteries are inserted correctly, following the polarity markings inside the battery compartment. Ensure there is good contact between the batteries and the terminals.
3. Calibrate the scale: Some digital scales require calibration after battery replacement or when experiencing issues. Check the user manual for instructions on how to calibrate your specific model. Calibration usually involves placing a known weight on the scale and adjusting it accordingly.
4. Clean the scale: Dirt, dust, or debris on the scale's surface or sensors can interfere with accurate readings. Use a soft, slightly damp cloth to clean the scale, ensuring it is dry before use.
5. Try weighing yourself multiple times: Step on and off the scale a few times to see if the error persists. This can help determine if the issue is consistent or intermittent.
Scales for the way you live® ... Tap on the scale and wait until "0.0" appears; press Set button, ... button to change the goal weight if necessary, once the ... NOTE: 1. When the scale traps zero error, "Err" will show. Please try again. 2.
Aug 12, 2015 - The scale may not register at 0.0 when starting out... ... The Differences Between Balance Beam Scales & Electronic Scales ... 10 High-Tech Health Tools toTry This Year; Are You in Need of a Digital Detox? How to Start Doing Parkour. References. Healthometer.com: FAQs; "Health o meter User Manual" .
Here are the basic ERR messages and their meanings:
Error 0: Initialization
Error 1: Instability (scale is on an uneven surface ex: carpet)
Error 2: Unit may have been jarred or unit was overloaded (customer went over the maximum weight capacity)
Error 3: Contact error (Feet were not wet for Body fat reading, feet aren’t big enough to reach sensors)
Error 4: Body fat is out of range
Error 5: Water is out of range
I got an ERR2 message and now the scale doesn’t work. What should I do?
The following reset procedure is used when the scale shows an err2, err, 0.0, inaccurate weight, or some other unusual error.
Remove the battery from the scale.
Sit the scale on a hard surface floor.
Step up onto the scale, stand still for about 5 seconds and step off the scale.
Re-install your battery.
Place the scale back on a hard surface floor.
With one foot only, place just enough weight on the scale for the display shows zero’s or dashes. Once you see zeros or dashes remove your foot.
Wait for the scale to turn off again.
Step up onto the scale for a weight.
If the reset is successful, you should receive a weight right away. If you continue to receive one of the error messages above please call our Customer Service department or contact us via email. You can also try the reset procedure a 2nd time. Sometimes the reset procedure will work the second time.
This is a reply I received from Taylor customer support. I have followed this procedure enough times to wear out the original battery and still get the Err 1 message. You may have better luck.
Thank you for your e-mail. The reboot below may clear the error from your scale. You may need to do this several times to completely reboot the system. Please let us know if you have any questions or continue to display the Error.
1. Remove the battery from the scale 2. Set the scale on the floor without the battery in place. 3. Stand on the scale for 10 seconds (still without the battery) 4. Carefully replace the battery without turning the scale on. 5. Using only one foot, tap the scale or apply just enough pressure to turn on the display. (It should show dashes or zero's) IMMEDIATELY REMOVE YOUR FOOT. 6. Let the scale turn off 7. Step on the scale for a weight reading
Regards,
Linda DLT Consumer Relations Taylor Precision Products & Salter Housewares 2220 Entrada del Sol, Suite A Las Cruces, NM 88001 Toll free - 800-289-0944 866-843-3905 Direct - 575-526-0944 ext 3172
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