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Re: Me too! Webroot antiv/antis is installed, but AV...
Try something else.
RUN ---------- ***Malware**** FREE http://www.malwarebytes.org/. See what happens. then...........if nothing,,,,, . SPEAKING WITH MY EXPERIENCE GET SOMETHING ELSE. ********************************* FYI---Virus Protection-- 2 programs of virus protection will conflict with each other and will actually cancel out the protection. SO just download one.****************** Running Spybot Search & Destroy with EITHER Avast or Avg (great Free virus protection programs ) will keep a computer in good working condition. FREE HERE ARE SOME LINKS: NEW *****Somthing new FROM MICROSOFT.*** 2009 ---Security Essentials http://www.microsoft.com *****Spybot - Search & Destroy 1.5.2 **** FREE SPYWARE http://www.download.com/Spybot-Search-De… ****Avast ***FREE ANTI VIRUS PROGRAM http://www.avast.com/eng/home-registrati… ****AVG ****FREE SPYWARE PROGRAM http://www.free.avg.com **Ccleaner*** FREE http://www.download.com/3120-20_4.html?q… ***Malware**** FREE http://www.malwarebytes.org/. $ *** KASPERSKY *** http://www.kaspersky.com There are alot of $ anti-virus and Internet security programs out there, ie: Norton, McAfee, Panda, Bitdefender. If you would like to pay $ then get ***Kaspersky***-- 2010 , I feel that is the best for your money. REMEMBER TO KEEP UP THE DAILY MAINTENANCE ON ALL OF YOUR COMPUTERS.! EVERY MONTH, BLOW IT OUT....
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Webroot Anti-Virus and Kaspersky Anti-Virus are two programs that do the same thing and therefore can lead to problems when you have both of them installed. If Webroot is the one you want to install then try uninstalling Kaspersky first by going to Start/Control Panel/Uninstall a program, then find Kaspersky on the list and highlight it and choose uninstall after this finishes, you should reboot and then try again to install Webroot.
You may have another anti-virus program running which is preventing you from running your Wbebroot program. You can only have one anti virus program running at a time as they usually conflict with one another. With XP, you may have downloaded Microsoft Security Essentials. You can see if it's loaded and running by clicking on Start, Control Panel, Administrative Tools, and Services. Scroll down to the "M's" and see if the "Microsoft Antimalware Service" is listed. If it is, double click on it, and then stop the service by clicking on STOP. Then change the :startup type" to Manual and click on apply and OK. After you do this (or if the Microsoft Antimalware Service is not listed) perform the following.
Shut down yur PC and then power it back up. Immeadiately start tapping the F8 key until you see a menu titled "Windows advanced Options". Use the arrow keys to highlight "Safe Mode with Networking" and press enter. At the log-in screen click on Administrator and then click on "yes" to proceed into safe mode.
Windows will load witha minimal set of drivers. Now put in your Wbroot CD and try to load the program. If if dowsn't load, use "Add Remove Programs"in Control Panel to remove the program, After the program is removed, shut down your computer, start it again in safe mode, and then you should be able to load your Webroot software.
Finally shut down your computer and restart it in the normal manner, If Webroot still will not function, some other program you have loaded is interfering with it. You will have to find and remove the program or contact Webroot for further assistance.
If you have any additional questions contact me by clicking on the "Add a comment" link located under your problem description on FixYa. Also, if you believe that this information was helpful to you, please return to the FixYa website and rate my response to your question.
Best regards,
Yavacotech
You have not specified the AV program you are using and if you have its install disks. Anyway. If you have the AV disks then go to Control Panel->Add Remove Programs and after selecting this anti virus program uninstall it. Reboot the PC. and reinstall the AV program.
If you do not have the AV disks then uninstall it the way explained above. Then connect to the net and download free version of AVG anti virus from www.download.com and install it.
If available, it is highly recommended that software be uninstalled through this option of Windows. To view a list of currently installed programs in your computer click Start, Settings, Control Panel, and double-click Add/Remove Programs. Within Add/Remove programs click the "Install/Uninstall" tab or click the "Change or Remove Programs" button.
Sounds like you have a non-AV version of Webroot if options are greyed out. If not, uninstall and re- install. If you've used "Hijack This" then you've used one of the best tools available for tracking down issues with malware. Remember, it is better to scan for malware in Windows SAFE MODE. Superantispyware is an excellent and free utility. Also try Panda's free online service too. If your system is clean and still slow, then your registry might be the culprit in addition to the usual suspects (defrag'd drives, windows temp files, cookies, etc).
CLEAN INSTALL needed here. Try uninstalling again, but this time after the uninstall, shut down completely for at least 30 seconds, and then restart. Then do a search for 'all files and folders' - search for both Spysweeper and then Webroot, with the options "Search system folders", "Search hidden files and folders" and "Search subfolders" checked. Delete all of those files found. You should do this search and delete whenever you uninstall any programs. It will remove lots and lots of leftover junk files and corrupted files taking up room on your hard drive. It will also give you a "clean install" when you reinstall or install an updated program. (Do this ESPECIALLY when updating to a NEW anti-virus programs and “Internet Security Suite” programs such as McAfee or Norton etc.) BEFORE RE-INSTALLING PowerProducer Download and install "Registry Mechanic" then do the updates prior to running it and removing anything for the first time. This will get rid of all your current Registry errors, prior to installing or reinstalling.
This is more than likely a message from your Anti-Virus program. Quick fix would be to uninstall your anti virus program and reinstall it. Or you can just uninstall this AV program and install the free AV program called AVG. Click on AVG to download it. Hope this helps.
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