I can't remove the freezer drawers from my Whirlpool Gold Model # GI5FVAXVB02. Called the company and they couldn't help me.
you have a blocked drain,try this,pull out the machine,unplug it,remove the bottom panel,lie on the floor and with a light look up or feel around,there's a nipple that's there that the water drains out of or drips through,i've been removing the nipple,running it under water to clean it,but it has to go back,if you don't put it back you'll have problems,this keeps the warm air from getting into the freezer,before you put it back on get a hair dryer and melt out the ice,just heat up the back freezer wall and then pour hot water down through the back wall,if the water drains out you don't have to take the freezer draws and racks out,they changed them all around and i can't explain how to do it and if you pull it out and don't line the two wheels up correctly the door won't close right,i mark them with a marker before i pull them out,it sucks to do and is very ridiculous,you need a manual just to remove these parts,if this doesn't have a nipple on it and has a drain hose there you can try to clean it out from that end,you can get a piece of 1/4 in water line like they use for the water lines on the fridge,buy a piece and snake it up through the drain hose and then blow through it then flush water through the back inside freezer wall,slime builds up in the drain hose on all machines so once it's freed up it will drain,you might think that if you go from the back you'll push it up into the freezer and it will happen again it won't,once you hit it and free it up it will break apart and every time the machine defrosts the water will wash any parts that is still in there out.i'll try to see if i can find any videos on line for you to show how to remove the shelves and racks and then to line them up again but try going from the back first.good luck.
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