I assume you have water coming out of the dispenser and running down the front of the machine. You probably have a build up of soap powder in the water inlet and it is restricting the flow and backing up.
Soap powder is only partially soluble in cold water and a residue of undissolved powder builds up over time, one of the reasons I use a liquid detergent. Remove the dispenser tray, it should pull out fairly easily with just a little resistance. Try and clear any blockages, hot water is best as it dissolves better. Clean the tray you have removed and re-assemble.
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