The machine still cuts out intermittently however if the filter is lifted out about 1/4" it works perfectly (I haven't been using it like this)
Hi, it's Allan at Dyson.
I would recommend checking the door inlet flap to see if there is any debris obstructing or jamming the door partially closed. If so, it will be restricting the airflow and cause the motor to pulsate (pulsating is designed to reduce stress on the motor during a limited airflow).
If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.
All the best,
Allan
Sound like you may have had dirt,dust etc get past filter and will have to disassemble more of the machine to clean motor and fan
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