Did you mean your phone doesn't connect to virgin operator?
Yes means,There are two possibilities available,
1.There is no virgin service around your location.So go to consult with local phone shop.
2.There may be a chance to your phone is restricted by some other network.
If your problem persists after consult withe your local phone shop means definitely your phone is locked by particular network.So you will need to unlock your phone.For unlocking you can approach your service provider or else try to buy an unlocking service from any one of the online unlocking service provider like
UnBBLock.com They will provide an unlocking service for Blackberry mobile models only.If you have a other than Blackberry phone means use
Unlock-Zone.com
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