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Brand new as in you just opened it out of the box? If thats the case you have to charge the re-chargeable battery first, then put it in the camera and it should work fine. Try giving the battery a charge first if you haven't already.
1) Direction of your battery might be wrong, Check out and put it again.
2) Load new or fully charged battery.
3) clean your battery terminal with soft cloth. (Might be it will filled with dirt or dust )
4) Turn ON the camera, again firmly.
Else, Your device need service (repair)
Rating the solution is highly appreciated....Good Luck
I just had the same problem with my Kokak 712. I used the solft cloth that came with the kit and removed the batteries and cleaned the flap of the battery with a cloth several times. Replaced a new battery, even though my battery was new, and it works now.
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