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Shirl mercier Posted on Feb 24, 2016
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I have a motorola droidmverison phone i did a factory hard reset. And no2 i cant log in cause i donrt. Have the old email info How do i by pass log in with nold user account

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Chris Callo

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  • Expert 66 Answers
  • Posted on Feb 25, 2016
Chris Callo
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This is an activation lock through Google. Basically, the device was factory reset, and there was a PIN or SWIPE lock screen and a Google account on the device when it was factory reset.

As a layer of protection and to ensure the phone is not stolen, it is looking for you to enter the Google account that the device was ORIGINALLY set up with. If you know the Gmail login, but need to reset the password, you will not be able to login to the phone for 72 hours AFTER the password reset.

If you do not know the login, there is no way to bypass this screen. You would need to get the Gmail account information from the original owner.

If you have more questions concerning this, here is an in-depth explanation of the security lock. Guide What Is Android 5 1 Anti Theft Device Protection Feature And How Do...

I’m happy to assist further over the phone at https://www.6ya.com/expert/christopher_d13aca62d29ed9ae

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I got a Motorola Moto E (2nd Gen) from a friend her grandfather that passed away gave it to her. and it got factor reset so now when I power on the phone it ask for the previous email account that was

Found this info to do a hard reset on Android Geek.

Apply the Hard Reset using Hardware buttons

  1. First of all, turn off your phone (press power button and select "power off" or keep pressing the power key for 15 seconds).
  2. Enter fastboot mode on your Moto E.
  3. From fastboot mode use volume down / up buttons in order to scroll up and down.
  4. Highlight recovery option and select by pressing the power button once.
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  6. In addition you can also choose "Wipe cache partition"; from main menu of recovery pick "advanced" and then select "wipe dalvick cache".
  7. Done.


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If it's asking for the pass code it should eventually ask for your Gmail info and they have ways you can recover the login info if unknown. However once the pass code is set the only way to get past it other than what I've already mentioned is a factory reset.
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