After wash was completed, there are water sitting in fabric softener tray up to the full line

-Don't have to be completely drain. If it wash out all the fabric softener then it's okay. Some water should left over in the tray.
This is normal. Don't worry about.

Good luck and wash a lot

Mai

blocked tray? remove and wash in warm water

In my case it was simply a matter of cleaning the nozzles that spray the water into the MAIN DETERGENT compartment. Turns our that when the washer was filling up, some nozzles were partially clogged and were directing water to the side where the softener compartment was, causing the fluid level to rise and therefore releasing the softener early. The washer was NOT spraying water in the softener side, what happens is that the dispenser tray is configured in a way that when the fluid reaches a certain max level in the softener/bleach trays, it completely drains. A way to test for this problem would be to completely dry the softener tray and start the wash cycle like you normally would (including detergent), only without adding any softener to the tray and see if after filling there is any water in the softener tray, this would prove that the water is coming from the other side.

Just wondering by taking the top off & cleaning it would this solution be the same if the fabric softener tray has water in it after washing a load of clothes?

The Solution: Top up the softener tray with extra water so that it is up to the 'max level' mark.

The softener tray works by a siphon action. Thus, the reason the tray does not empty is that not enough water is added by the machine during the softening cycle, so that the machine does not completely fill the softening tray; only when the softening tray is filled beyond the 'max' mark does the siphon action works. A partially filled tray will never empty - it's impossible due to the siphon.

The reason that not enough water is added to the tray during the softening action is that the water inlet of the machine is partial blocked (you can try to fix that) but it is simpler to just added more water to the conditioner tray.

Thus, the easiest way to ensure that the softener tray empties every time (after adding the softener to the softener tray of course) is to top up the softener tray with extra water, top it up to the 'max level' line (keep a bottle of water by the machine). That way, even if only a little water is added to the softener tray during the softening cycle by the machine it is enough to trigger the siphon action and the tray will empty!

Works for me every time, and no need to remove any parts - I used to take the tray out, clean it, scrub the outlet holes that fill the tray etc, but they used to gum up again quite quickly!

Hope that helps

Hi....Lift the softener cover off the tray and you will find the syphon tube or the cover underneath are blocked. Push some wire through the syphon tube to make sure it is clear and give everything a good wash.

need to replace your dispensor water valve

HiYa dh1200s

The softener tray needs to be cleaned out or the sensor for this replaced.
Yes, not enough water entering machine so not enough water to rinse out the softner

Please leave a good rating before you sign off.

Make sure it is the fabric softener that is not being added. Try running w/o fabric softener and see if the tray is still full. The reason I am asking is that after I run my washer the fabric softener tray is full, with water, not softener. The factory tells me it is because the water fill nozzles have realigned and overspray into the softener tray. Not a big problem, since my system is under warranty I am having them fix the nozzles and then I will know how to redirect.
If it is the softener that is not being added then check to make sure the line is not clogged. You can lift out the bleach / softener try and check for cloggs.

The fabric softener dispenser is notorious for clogging. Liquid fabric softener is essentially a liquid form of wax. After a period of time it begins to gunk up the inside of the fabric softener dispenser. If you remove the dispenser drawer and look into the cavity, there should be a series of holes in the upper part of the compartment where water sprays into all the dispenser trays. These holes get gunked up and clogged and water will not dispense properly. As a result, the washer goes through a complete cycle, but the dispenser stays full. If this is the case, you can take some cotton swabs and/or toothpicks and clean these holes real good. It may be a bit meticulous, but it should take care of the problem. Post back and let me know if this helps.