Two things come to mind for this problem. First try pushing down firmly on both ends of the black rubber platen roller. Sometimes the black plastic latch on either side may break causing one side of the roller to lift up causing partial print. The other possibility is the ribbon is not lifting correctly. A technician can adjust the ribbon lift. After typing a few letters, take the ribbon out and look at the letters on the ribbon.Are they in the middle of the ribbon or are they at the top or bottom of the ribbon? middle of ribbon is correct.
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