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connect mobile phone to Wi Fi - go to a free wi fi point if you don't have WI FI . Or a Telstra Air hot spot. Then download the Telstra App called Telstra 24x7 and you can recharge via a voucher once you add your phone onto the app.
or
go to web site below is the hyper link and select recharge with a voucher.
https://www.telstra.com.au/my-account/prepaid-recharge
There can be many ways to Unlock your phone. As far as i know unlocking by codes is the simple and safe way. I will suggest the website Unlock-Zone.com which is doing good service and they were recommended highly in the cell phone forums. I used them to unlock my cell phone. contacted them and within 30 mins i had my unlock code and my phone was unlocked. Hope this helps.
You have to call customer support of the provider that you are with (i.e. Vodafone, Telstra, etc.). If you are on 2 years cap plan, you will have to pay the exit fee which is the number of months left on that plan time the monthly fee you are paying. After you pay the exit fee, they will move you from postpaid to prepay and you have to recharge your mobile with prepaid credit.
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