I've tried tightening the coarse tension knob to increase the torque but the stage will continue to fall to its bottom most position.
The stage has a tension wheel . The wheel is seperate to the course focus wheel : Tightening will stop it dropping. If you want to send a photo our engineers can mark it on the iimage and send it back. If its not that it could be a worn cog in the fine focus.
Maybe there is some wear at the thread where the stage fits, causing that the stage cannot hold.
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