Hi Patrick,
Well, there is a standard procedure to solve this.
If you're using a:
* TV / Blu-ray player / Set-top box
Unplug the device from the power, wait 1 minute and then plug it again.
If it still does not work, log out of your account and log in again.
By now it should be working, but the last thing you can do is unninstall Netflix (if possible) and install again
* Computer
Close netflix and open again.
If it persists you can try to use another browser or clear your cache in cookies (notice that clearing coockies and cache can delete some data INSIDE YOUR BROWSER that you want to keep)
* Phone / tablet
Close the app and open again.
If it doesn't work, log out and then in.
With the error persisting try to unninstall then install the app again.
If it persists, contact Netflix at the bottom of his site:
https://help.netflix.com/en?utm_source=mediacontact
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